What is your Replacement Policy?Updated 3 months ago

We want every customer to enjoy Floura products in perfect condition. If your order arrives damaged or if you experience any quality issues, please reach out to us at [email protected]  within 30 days of delivery. We’ll gladly send you a replacement at no additional cost.

In some cases, we may request photos of the damaged or affected product to help us improve our process and ensure this doesn’t happen again.

Your satisfaction means a lot to us, and we’re committed to making things right quickly and hassle-free.