Order and Purchasing Support
What is your Refund Policy?
We want every Floura customer to be happy with their purchase! But, we understand that sometimes things don't work out. While we do not accept returns, we do offer refunds on a single box of bars only. If you are not sure you if you will be completel
What is your Replacement Policy?
We want every customer to enjoy Floura products in perfect condition. If your order arrives damaged or if you experience any quality issues, please reach out to us at [email protected] within 30 days of delivery. We’ll gladly send you a replacement a
Can I change or cancel my order after it’s been placed?
To ensure prompt delivery, orders are processed quickly. Unfortunately, if an order is already being processed, we may not be able to make changes or cancel it. Always try to reach out to us at [email protected] as soon as you know changes are neede
How do I add or remove items to and from my cart?
You can easily add items to your cart by navigating to the product pages on our website. Make sure you select the correct quantity and whether you want to order a one time purchase or even better, subscribe and save!. You can always adjust you cart a
Why haven't I received an order confirmation email?
If you haven’t seen a confirmation email come through, here are a few quick things to check:. Check your spam or promotions folder — sometimes our emails land there by mistake. Make sure you’re checking the correct inbox — especially if you used Shop
Help! I have multiple charges on my bank statement!
Thank you for your recent order with us. We understand it can be concerning to see multiple entries related to a single purchase on your bank statement, and we’d like to clarify how this works. When you place an order, your bank places an initial aut
How do I apply a coupon code or digital gift card?
Once you have selected all the items in your order, head to the checkout cart. From here there will be a field to enter your code or gift card/store credit code:.
What payment options do you offer?
We currently accept all major credit cards as well as the following third party payments:. Please note if you select ShopPay, you should check to make sure your shipping address is up to date.
Why isn't my code working?
To troubleshoot a discount code, make sure to check if you have selected ‘one time purchase’ or ‘subscribe and save’ Discounts codes do not always stack on top of other offers or promotions like subscriptions. If you are still having trouble, contact